Sharesight appoints Jessica Goodall as Chief Customer Officer

We are excited to announce that Jessica Goodall has joined Sharesight in the role of Chief Customer Officer (CCO) to further improve the customer experience for Sharesight users as we continue to grow internationally. Formerly with Partnerize, a global SaaS Partner Management Platform (PMP) and bringing a wealth of experience to Sharesight, Jessica is the latest addition to our team in Sydney, and I sat down with her to find out more:

Can you tell us a bit about yourself?

I’m from the UK, but have spent around one third of my life outside of it, and have been living in Australia for almost 8 years. Growing up in a large and lively family meant a lot of travel and freedom to take risks from a young age, both themes that have carried through to my career as an adult.

My career has been somewhat unorthodox and certainly non-linear, it’s mostly included experiences in financial services in London & Sydney and Martech throughout APAC, but has also included a stint on a cattle station in Outback Australia, which was the most illuminating experience in my career to date. Living and working in rural Australia taught me a lot about the value of grit and humility in business, and even more importantly, applying a customer centric approach to decision making, even in the harshest and most unpredictable market conditions.

What excites you the most about Sharesight?

I’ve always been interested in organisations that exist to empower and educate their customers to make their own decisions. The thing I love the most about Sharesight’s portfolio tracker is that it brings some much needed clarity and context to our customers, helping them to become better investors.

As a strong advocate for financial literacy for everyone I’m particularly excited to be working at Sharesight.

Although most of our customers would consider themselves experienced investors, Sharesight is a valuable tool for anyone looking to understand investing and depending on the number of investments you have, can be free to use. I love hearing about our customers who have used Sharesight for school and university assignments, or parents who have used it to educate their own children on investing. We’ve also seen a huge increase in women getting into investing over the last year and taking control of their investments with Sharesight.

What are your top priorities as Sharesight CCO?

As a proponent of the Customer Success methodology, my main priority is to ensure that our customers are able to attain the full value of Sharesight as quickly and easily as possible, to ultimately become better investors. Practically this will initially mean expanding our Customer Support team to continue providing an excellent customer experience to even more customers, as well as establishing Sharesight's first dedicated Customer Success team who will be responsible for helping our customers get the most out of Sharesight through targeted education and enablement initiatives.

What do you enjoy doing when you’re not at Sharesight?

I’m lucky to live in the beautiful Southern Highlands region of NSW which gives me easy access to the mountains, bush, beaches and award winning restaurants and wineries, this means I spend a lot of time hiking, swimming, cooking and eating with friends and family.

I’m a real bookworm so I love to unwind by reading and scrolling through "bookstagram" content, one of the more positive corners of the internet.

Tell us something most people don’t know about yourself

I’m a backyard "farmer" and beekeeper and love spending time outside tending to my veggie patch, flowers, honey bees and recently acquired chickens.

Taking Sharesight’s customer experience to the next level

Jessica is focused on delivering an exceptional customer experience to the more than 150,000 investors in over 100 countries that now use Sharesight. Not to mention the next 150,000 (and beyond) as Sharesight continues to grow around the world.

FURTHER READING

• Press release - Sharesight appoints Jessica Goodall as Chief Customer Officer

• Sharesight Executive Team

• Sharesight Help Centre